Accessing Care during a State of Emergency
HCA partners throughout California, including multiple partners located in Los Angeles, stand with Los Angeles, its communities, and, most importantly, the people of Los Angeles.
The Health Consumer Alliance has created the Accessing Care during a State of Emergency resource page to share information, support, and programs for those facing barriers to accessing needed care, equipment, supplies or other necessary services during a state of emergency. This resource page will be updated to share additional supports as they become available.
The Health Consumer Alliance (HCA) offers free over-the-phone or in-person assistance to help people struggling to get or maintain health coverage and resolve problems with their health plans.
Medical Debt - Do you have a medical bill that you cannot afford? We may be able to help you reduce your bills from hospitals, dentists, ambulance transportation, doctor groups, and other types of health care services. Call us for free help.
Important!! - Has your contact information changed in the past two years? Are you enrolled in Medi-Cal?
Update your contact information with your local County office today! Give your county office your updated contact information so you can keep your Medi-Cal. You can find your local county office by visiting dhcs.ca.gov/COL or calling the Medi-Cal Member Helpline at (800) 541-5555 or our consumer hotline at 888 804 3536.
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Keep Your Coverage After the COVID Emergency
The Health Consumer Alliance can help you access health care after the COVID-19 emergency ends in 2023. Learn your rights to keep your coverage!
California Caregiving: Snapshot Stats (2024)
Caregiving in California plays a crucial role in supporting the well-being of millions of residents,
DMHC Fines Anthem Blue Cross $3.5 Million for Mishandling Member Complaints
DMHC Fines Anthem Blue Cross $3.5 Million for Mishandling Member Complaints
California Department of Managed Health
HCA partner, Justice in Aging speaks to LA Times on Financial Hardship faced by California Seniors on Medi-Cal
A recent article titled, "Living on $600 a month? Seniors over income limit can struggle
DMHC Fines Spring Health Plan $1 Million for Operating Without a State License While Offering Employee Assistance Programs
(Sacramento) – The California Department of Managed Health Care (DMHC) took enforcement action against Spring Care, Inc. (Spring Health),
This process is so confusing. I don’t know what people do who don’t have you to help them.
Consumer who did not know how to enroll in Medicare after losing employer coverage
Featuring a recent example of HCA Advocates’ compelling work throughout the state.
A non-English speaking older adult residing in San Bernardino County, who was a dual eligible beneficiary with Original Medicare and Medi-Cal Managed Care enrollment, had his Medi-Cal eligibility terminated by the county despite the COVID public health emergency stay on negative actions. As a result of the termination of Medi-Cal coverage, he was disenrolled from his Medi-Cal plan and was unable to schedule transportation or access any needed appointments for his chronic heart condition. HCA partner, Inland Counties Legal Services (ICLS) immediately intervened to help the client. After requesting an expedited hearing, ICLS was able to quickly negotiate a resolution with the county to retroactively establish his Medi-Cal. ICLS then continued their advocacy with the state to ensure the consumer was retroactively enrolled into his Medi-Cal managed care plan. Once enrollment was confirmed, the consumer was able to schedule medical appointments and needed transportation services.
