Our Mission

The HCA helps individuals and families get the healthcare services they need while working to identify and address systemic healthcare issues impacting all Californians.

Do you need help getting or keeping health coverage, such as Medi-Cal, private insurance, or Covered California? Are you having problems getting the health care services you need?

To learn more about the HCA, click on this link, or Call 1-888-804-3536 for assistance (TTY 1-877-735-2929).

blue state of california iconHow We Help Californians

We help Californians apply for coverage, find the appropriate doctor or provider, dispute denials of health services that prevent disruption in care, and address and resolve billing problems.

Consumer Education & Resources

blue outlined set of three pages stacked with blue horizontal linesFree Legal Services

The HCA provides free legal services to all consumers in all languages, regardless of income level. We are an independent consumer assistance program supported by the California Department of Managed Health Care, the Department of Health Care Services, Covered California, The California Endowment, private foundations, and other partners.

Know Your Rights

dark blue filled three person icon one large in front and two small behind on either side Dual Eligible Services

HCA also serves as the Medicare Medi-Cal Ombuds Program (MMOP) for the Department of Health Care Services (DHCS). In this role, HCA partners provide assistance and guidance to dual-eligible beneficiaries enrolled in Medicare Medi-Cal Plans and other Dual Special Needs plans, Medicare Advantage plans, and PACE programs. MMOP services are available in all 58 counties in California. 

Medi-Cal & Medicare Dual Eligible Resources

Employment Opportunities

Are you interested in joining one of the HCA partner organizations? Please take a look at our partner’s current openings, below.

Partner Employment Opportunities
 
HCA