Who We Are - Health Consumer Alliance (HCA)

HCA is a network of ten consumer assistance programs operated by community-based legal services organizations across the state of California.

HCA’s expert healthcare advocates provide in-depth assistance to individual consumers and work in partnership to address systemic issues on a policy level. HCA’s policy work is supported by the Western Center on Law & Poverty and the National Health Law Program.

HCA advocates provide a full range of confidential legal services, including negotiating with health plans, filing grievances and requests for Independent Medical Review with the State Department of Managed Health Care, and appeals against Medi-Cal and Covered California.

HCA’s direct service partners are:

Consumers living in any area of the state can get individual assistance by calling 1-888-804-3536 and providing their zip code.

Download our flyer here.

We were faced with a seemingly intractable issue that neither Covered California nor our insurer could resolve…. It took a legal hearing to resolve the problem. Without your help, I am sure that I could not have achieved the fair outcome that we deserved. Thanks so much for all of your kind assistance and advice.

Consumer who was assisted in obtaining coverage with Covered California