California insurance regulators announced Tuesday that they have reached a settlement with Kaiser Permanente to address its repeated failures to provide patients with timely access to mental health services. Under the agreement, Kaiser has agreed to hire an outside consultant for three years to help it address the access problems and improve oversight of its behavioral health program.
Shelley Rouillard, Director of the Managed Care Department, said:
For the first time I’m aware of, Kaiser has committed to fixing the access problems that their enrollees have had in regards to mental health services.
Read the full CaliforniaHealthline article here.