Our Mission

The Health Consumer Alliance helps individuals and families get the healthcare services they need. The HCA’s work is dedicated to identifying and addressing systemic healthcare access issues that impact ALL Californians.

Do you need help getting or keeping health coverage, such as: Medi-Cal, Covered California or Private Insurance?

Are you having issues with accessing healthcare services?

Call us at 888- 804-3536 or go online here to learn more about the HCA, our services, and how we can help. For hard of hearing assistance, please use TTY 1-877-735-2929.

blue state of california iconHow We Help Californians

We help Californians apply for coverage, find the appropriate doctor or provider, dispute denials of health services that prevent disruption in care, and address and resolve billing problems.

Consumer Education & Resources

blue outlined set of three pages stacked with blue horizontal linesFree Legal Services

The HCA provides free legal services to all consumers in all languages, regardless of income level. We are an independent consumer assistance program supported by the California Department of Managed Health Care, the Department of Health Care Services, Covered California, The California Endowment, private foundations, and other partners.

Know Your Rights

dark blue filled three person icon one large in front and two small behind on either side Dual Eligible Services

HCA also serves as the Medicare Medi-Cal Ombuds Program (MMOP) for the Department of Health Care Services (DHCS). In this role, HCA partners provide assistance and guidance to dual-eligible beneficiaries enrolled in Medicare Medi-Cal Plans and other Dual Special Needs plans, Medicare Advantage plans, and PACE programs. MMOP services are available in all 58 counties in California. 

Medi-Cal & Medicare Dual Eligible Resources

Employment Opportunities

Are you interested in joining one of the HCA partner organizations? Please take a look at our partner’s current openings, below.

Partner Employment Opportunities
 
HCA