DMHC Fines Anthem Blue Cross $3.5 Million for Mishandling Member Complaints

California Department of Managed Health Care (DMHC) imposed a fine of $3.5 million on Anthem Blue Cross for not addressing member complaints in a timely manner.

This included sending out thousands of late acknowledgment and resolution letters for grievances. The DMHC encourages members facing issues with their health plan to file a complaint, if they do not receive a timely response, they should contact the DMHC Help Center for assistance.